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Opinion: Adjusting and transforming with AI technologies

When it comes to adopting the latest technologies and enhancing service delivery effectiveness, contact centres have been silently leading the way for years. Few other parts of the business have had to adapt so quickly to the demands of today’s connected consumers, first transitioning from...

Machine learning expert Jordan bemoans use of AI as catch-all term

ai software development artificial intelligence developer here

A pioneer in machine learning has argued that the technology is best placed to augment human intelligence and bemoaned 'confusion' over the meaning of artificial intelligence (AI).

Michael I. Jordan, a professor in the department of electrical engineering and computer science, and...

Opinion: How AI can protect users in the online world

With more than 74 percent of Gen Z spending their free time online - averaging around 10 hours per day - it's safe to say their online and offline worlds are becoming entwined. With increased social media usage now the norm and all of us living our lives online a little bit more, we must look...

Opinion: Best practices for building an AI serving engine

One of the most critical steps in any operational machine learning (ML) pipeline is artificial intelligence (AI) serving, a task usually performed by an AI serving engine.

AI serving engines evaluate and interpret data in the knowledgebase, handle model deployment, and monitor...

Research finds 1.4 million UK jobs could be automated this year

According to a Faethm AI forecast, over 1.4 million jobs in the UK could be replaced by automation this year alone.

Faethm’s mission is to prepare the world “for the future of work” by using an AI engine – trained on billions of workforce data points – to predict what jobs...