How to carry conversational AI beyond Covid-19: A guide

The acceleration of digital transformation was one of the most striking impacts of the pandemic. Video conferencing, contactless payments and conversational AI were just three of the technologies that saw massive adoption rates during 2020 as organisations scrambled to enable employees to work remotely, while helping customers to safely transact in-store and self-serve online.

Contact centre employees in the healthcare, travel, financial, retail and insurance sectors found...