Opinion: What is real intelligent automation?

Intelligent automation reduces costs, improves efficiency and allows businesses to initiate change through technology. When applied to business operations or customer services, it has proven to be an invaluable piece of technology as it improves productivity thus saving time in the process with quicker responses. With intelligent automation, manufacturing giant Siemens has driven 10 times faster processes at a tenth of the cost.

However, some software vendors place commodity...