Moveworks raises $75m in series B funding to accelerate conversational AI for IT support

Moveworks has raised $75m in a series B funding round to boost its conversational AI technology for automated IT support as the company says it is ‘still in its first inning.’

The round was led by new investors ICONIQ Capital, Kleiner Perkins and Sapphire Ventures. Along with these new investors, existing investors like Lightspeed Venture Partners, Bain Capital Ventures, and Comerica Bank. The fundraiser also received personal investment from John W. Thompson, partner at...

Elif Tutuk, Qlik: On securing data literacy and the evolution of AI with BI

This time last year, a fascinating report from venture capital firm Work-Bench assessed the future of enterprise software.

The study argued that the largest technology companies were winning at artificial intelligence (AI) – not surprising, given they can hoover up all the best talent – but more importantly, business intelligence (BI) vendors wanting to ensure their future going forward needed to beef up their skillsets with AI. “Expect all modern BI vendors to release an...

IDC: Half of AI projects fail for one in four companies

Research from IDC has found that half of AI projects fail for one in four companies on average.

Put in such a context, the research offers little comfort for businesses considering AI investments. On the other hand, it means half of AI projects are successful for three out of four companies; a far more incentivising statistic.

The two leading reasons for an AI project failing are:

A lack of required skills.Unrealistic expectations.

IDC’s research found...

Accenture: How automation, augmentation and innovation will mean success in AI initiatives

According to a report from Accenture, artificial intelligence is forecast to double economic growth by 2035. The opportunity is a big one; the chance to transform business, as well as society in general, is there – but overcoming ethical and technological roadblocks needs to occur before progress is truly made.

Cyrille Bataller (left), managing director of emerging technology innovation at Accenture, has been involved with artificial intelligence in some capacity for the...

Infosys: On how edge computing and blockchain will be key in different ways for AI

Artificial intelligence (AI) has gone beyond the way of the buzzword, all hype and no substance. Indeed, the technology is being increasingly seen in the enterprise as important in concert with other technologies such as the Internet of Things (IoT) and edge computing.

A report from KPMG last month explored how artificial intelligence would look to influence business. Among millennial respondents, AI came out on top as the biggest technological priority, ahead of IoT and 5G. Yet...

93% of firms committed to AI – but skills shortage posing problems

According to new research from software provider SnapLogic, many firms have fully invested in AI but more than half do not have the required in-house talent to execute their strategy.

As the study notes, 93% of US and UK organisations consider AI to be a business priority. However, more than half (51%) acknowledge that they do not have the right mix of skilled AI talent in-house to bring their strategies to life.

In order to build the right AI team, 68% said that they...

AI in the workplace: a blessing, not a curse

Artificial intelligence is beginning to permeate many aspects of our daily lives – it’s embedded into apps on our smartphones, leading the charge in entertainment, it’s helped to modernise industries such as manufacturing and the supply chain, and it’s promising to make a big difference in the world of medicine.

At its core, AI has a huge amount of potential to improve the way people work: think automating cumbersome processes, or helping employees be more efficient by...

Microsoft wants to get business leaders up to speed on AI

Microsoft is launching AI courses to help business leaders understand how they can harness the technology and gain a competitive advantage.

Last week, AI News reported on a Microsoft study which highlighted that high-growth companies are over twice as likely to be using AI. 41 percent of high-growth companies are using AI compared to just 19 percent of low-growth.

This divide needs to change or small businesses risk falling even further behind. However, overall, less...

Ian Foley, Xenon Ventures: On combining AI and blockchain and getting the use cases right

For Ian Foley, venture partner at Xenon Ventures, it is a straightforward proposition which drives his personal and professional passions. “I spend a lot of time trying to understand the future of technology so I can better construct a roadmap for the present,” he explains. Of course, it is a constant challenge to successfully predict the evolution of technology. Roy Amara, the previous President of The Institute for the Future, famously remarked “we tend to overestimate the effect...

Bill Bronske, Globant: Put people first and get the most out of your AI implementation

If 2015 and 2016 were all about putting together a data-driven business mantra, 2019 and beyond will see organisations ramping up the pace – with artificial intelligence (AI) and machine learning (ML) at the heart of this shift. That’s according to Bill Bronske, senior solutions architect at technology services and consulting firm Globant. The company, with headquarters in Buenos Aires but offices globally, has a mission which is focused around ‘building digital journeys that matter to...