Wealth management industry leads way with AI technologies

The UK's wealth management sector has experienced significant growth in recent years and handles around £948bn of assets, equivalent to about 46% of the UK GDP. As such a vast industry, it's not surprising that financial institutions and wealth management firms are looking to be early adopters of the latest AI technologies.  

Wealth management is a data-rich industry that has traditionally relied heavily on human data rekeying processes. Many thousands of person-hours are...

Opinion: Adjusting and transforming with AI technologies

When it comes to adopting the latest technologies and enhancing service delivery effectiveness, contact centres have been silently leading the way for years. Few other parts of the business have had to adapt so quickly to the demands of today’s connected consumers, first transitioning from voice to omnichannel and then to becoming engagement hubs supporting a growing number of proactive channels of customer interaction.

For some time now, the sector has also been at the...

How can the public sector use AI to identify fraud?

Accountability and transparency are essential for public sector audits. The public sector is under a watchful eye to ensure finances are being managed ethically and appropriately, whilst also being responsible for providing early warnings of financial pressures or failures. Due to COVID measures, there is currently a huge volume of funds being distributed to individuals or companies from the public ‘purse’, placing increased pressure on audits to ensure the funds are being used for...