IBM study highlights rapid uptake and satisfaction with AI chatbots

A study by IBM released this week highlights the rapid uptake of AI chatbots in addition to increasing customer satisfaction.

Most of us are hardwired to hate not speaking directly to a human when we have a problem—following years of irritating voicemail systems. However, perhaps the only thing worse is being on hold for an uncertain amount of time due to overwhelmed call centres.

Chatbots have come a long way and can now quickly handle most queries within minutes....

AI dominates Gartner’s latest Hype Cycle for emerging technologies

Gartner’s latest Hype Cycle has a distinct AI flavour, highlighting the technology's importance over the next decade.

Of the 30 emerging technologies featured in Gartner’s latest Hype Cycle, nine are directly related to artificial intelligence:

Generative adversarial networksAdaptive machine learningComposite AIGenerative AIResponsible AIAI-augmented developmentEmbedded AIExplainable AIAI-augmented design

Most of the AI technologies are currently in the initial...

Microsoft: The UK must increase its AI skills, or risk falling behind

A report from Microsoft warns that the UK faces an AI skills gap which may harm its global competitiveness.

The research, titled AI Skills in the UK, shines a spotlight on some concerning issues.

For its UK report, Microsoft used data from a global AI skills study featuring more than 12,000 people in 20 countries to see how the UK is doing in comparison to the rest of the world.

Most notably, compared to the rest of the world, the UK is seeing a higher failure...

Jack Dorsey tells Andrew Yang that AI is ‘coming for programming jobs’

Twitter CEO Jack Dorsey recently told former 2020 US presidential candidate Andrew Yang that AI "is coming for programming jobs".

There is still fierce debate about the impact that artificial intelligence will have on jobs. Some believe that AI will replace many jobs and lead to the requirement of a Universal Basic Income (UBI), while others claim it will primarily offer assistance to help workers be more productive.

Dorsey is a respected technologist with a deep...

World’s oldest defence think tank concludes British spies need AI

The Royal United Services Institute (RUSI) says in an intelligence report that British spies will need to use AI to counter threats.

Based in Westminster, the RUSI is the world’s oldest think tank on international defence and security. Founded in 1831 by the first Duke of Wellington, Sir Arthur Wellesley, the RUSI remains a highly respected institution that’s as relevant today as ever.

AI is rapidly advancing the capabilities of adversaries. In its report, the RUSI...

CB Insights: The majority of promising AI startups are US-based

usa most promising ai artificial intelligence startups cb insights research report

A new report from CB Insights suggests the majority of promising AI startups are still based in the US.

Despite increasing AI investments around the world, 65 percent of the top 100 AI startups were located in the US. However, some of the companies also had headquarters in other countries.

It’s little surprise to see the most promising AI companies based in the world’s largest economy, but some of the others are more surprising.

The UK and Canada were in...

Report: UK leads AI developments in Europe, Iran in Middle-East

iran uk ai artificial intelligence report research study rankings

The latest Scimago Institutions Rankings (SIR) indicates the UK is leading AI developments in Europe while Iran is leading in the Middle-East.

SIR has ranked global research and education institutions since 2009. The ranking is based on their performance and the number of articles they’ve published in highly-regarded publications.

In the field of AI, the UK ranks number one in Europe and fourth globally. Iran ranks number one in the Middle-East and is ninth overall...

Report: AI may increase sales of home security systems

home security system ai artificial intelligence cctv

When home security systems were first introduced, they seemed to be pretty much revolutionary in terms of technology. However, today hundreds of companies are offering their own version of DIY security systems that can easily be bought from chain hardware stores. Thanks to millions of American consumers for adopting the technology who are responsible for the expansion of the residential security segment in the country. The growth in this vertical seems so positive that Parks Associates is...

Report: Companies like Amazon and Microsoft are ‘putting world at risk’ of killer AI

pax killer ai artificial intelligence robot study research report microsoft google amazon

A survey of major players within the industry concludes that leading tech companies like Amazon and Microsoft are putting the world ‘at risk’ of killer AI.

PAX, a Dutch NGO, ranked 50 firms based on three criteria:

If technology they’re developing could be used for killer AI.Their involvement with military projects.If they’ve committed to not being involved with military applications in the future.

Microsoft and Amazon are named among the world's ‘highest...

Google Assistant wins IQ test, but Alexa and Siri are catching up

google assistant alexa siri virtual digital test report research study iq correct ai artificial intelligence iot speaker device

Google Assistant continues to lead the virtual assistant pack, but its rivals are close behind according to a new IQ study by Loup Ventures.

Loup Ventures asked each of the three main virtual assistants – Google Assistant, Alexa, and Siri – a total of 800 questions. The assistants understood almost every question, even if not all of the responses were correct/sufficient.

In terms of understanding the questions, these are the results:

Google Assistant – 100...