IBM study highlights rapid uptake and satisfaction with AI chatbots

A study by IBM released this week highlights the rapid uptake of AI chatbots in addition to increasing customer satisfaction.

Most of us are hardwired to hate not speaking directly to a human when we have a problem—following years of irritating voicemail systems. However, perhaps the only thing worse is being on hold for an uncertain amount of time due to overwhelmed call centres.

Chatbots have come a long way and can now quickly handle most queries within minutes....

Microsoft’s new AI auto-captions images for the visually impaired

A new AI from Microsoft aims to automatically caption images in documents and emails so that software for visual impairments can read it out.

Researchers from Microsoft explained their machine learning model in a paper on preprint repository arXiv.

The model uses VIsual VOcabulary pre-training (VIVO) which leverages large amounts of paired image-tag data to learn a visual vocabulary.

A second dataset of properly captioned images is then used to help teach the...

GTC 2020: Using AI to help put COVID-19 in the rear-view mirror

This year’s GTC is Nvidia’s biggest event yet, but – like the rest of the world – it’s had to adapt to the unusual circumstances we all find ourselves in. Huang swapped his usual big stage for nine clips with such exotic backdrops as his kitchen.

AI is helping with COVID-19 research around the world and much of it is being powered by NVIDIA GPUs. It’s a daunting task, new drugs often cost over $2.5 billion in research and development — doubling every nine years —...

A(I)hoy, mateys: IBM’s crewless ocean research ship to launch ‘very soon’

IBM’s crewless AI-powered ship is due to begin roaming the oceans this month, collecting vital data about something we still know incredibly little about.

Humans have travelled the sea in some form for tens of thousands of years—with the earliest crossings occurring around 53,000 to 65,000 years ago (when Australo-Melanesian populations migrated into the Sahul landmass – known today as Australia and New Guinea – from what used to be the Sundaland...

Nvidia and ARM will open ‘world-class’ AI centre in Cambridge

Nvidia is already putting its $40 billion ARM acquisition to good use by opening a “world-class” AI centre in Cambridge.

British chip designer ARM’s technology is at the heart of most mobile devices. Meanwhile, Nvidia’s GPUs are increasingly being used for AI computation in servers, desktops, and even things like self-driving vehicles.

However, Nvidia was most interested in ARM’s presence in edge devices—which it estimates to be in the region of 180...

AI dominates Gartner’s latest Hype Cycle for emerging technologies

Gartner’s latest Hype Cycle has a distinct AI flavour, highlighting the technology's importance over the next decade.

Of the 30 emerging technologies featured in Gartner’s latest Hype Cycle, nine are directly related to artificial intelligence:

Generative adversarial networksAdaptive machine learningComposite AIGenerative AIResponsible AIAI-augmented developmentEmbedded AIExplainable AIAI-augmented design

Most of the AI technologies are currently in the initial...

Microsoft: The UK must increase its AI skills, or risk falling behind

A report from Microsoft warns that the UK faces an AI skills gap which may harm its global competitiveness.

The research, titled AI Skills in the UK, shines a spotlight on some concerning issues.

For its UK report, Microsoft used data from a global AI skills study featuring more than 12,000 people in 20 countries to see how the UK is doing in comparison to the rest of the world.

Most notably, compared to the rest of the world, the UK is seeing a higher failure...

University College London: Deepfakes are the ‘most serious’ AI crime threat

Researchers from University College London have released a ranking of what experts believe to be the most serious AI crime threats.

The researchers first created a list of 20 expected ways AI will be used by criminals within the next 15 years. 31 experts were then asked to rank them by potential severity.

Deepfakes – AI-generated images, videos, and articles – ranked top of the list as the most serious threat.

New and dangerous territory

It’s of little...

Deep learning is being used to predict critical COVID-19 cases

Researchers from Tencent, along with other Chinese scientists, are using deep learning to predict critical COVID-19 cases.

Scientists around the world are doing incredible work to increase our understanding of COVID-19. Thanks to their findings, existing medications have been discovered to increase the likelihood of surviving the virus.

Unfortunately, there are still fatalities. People with weakened immune systems or underlying conditions are most at risk, but it’s a...

Over 1,000 researchers sign letter opposing ‘crime predicting’ AI

More than 1,000 researchers, academics, and experts have signed an open letter opposing the use of AI to predict crime.

Anyone who has watched the sci-fi classic Minority Report will be concerned about attempts to predict crime before it happens. In an ideal scenario, crime prediction could help determine where to allocate police resources – but the reality will be very different.

The researchers are speaking out ahead of an imminent publication titled ‘A Deep Neural...