IBM study highlights rapid uptake and satisfaction with AI chatbots

A study by IBM released this week highlights the rapid uptake of AI chatbots in addition to increasing customer satisfaction.

Most of us are hardwired to hate not speaking directly to a human when we have a problem—following years of irritating voicemail systems. However, perhaps the only thing worse is being on hold for an uncertain amount of time due to overwhelmed call centres.

Chatbots have come a long way and can now quickly handle most queries within minutes....

AI uses data from Oura wearables to predict COVID-19 three days early

Researchers have successfully used AI to analyse data from Oura's wearable rings and predict COVID-19 symptoms three days early.

The researchers, from WVU Medicine and the Rockefeller Neuroscience Institute, first announced the potentially groundbreaking project in April.

At the time, the researchers found they could predict COVID-19 symptoms – including fever, cough, and fatigue – up to 24 hours before their onset.

“The holistic and integrated...

Study highlights just how poor AIs are at recognising non-cisgender people

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A study conducted by the University of Colorado Boulder has revealed just how bad AIs are at recognising non-cisgender people.

The worrying problems AIs have with recognising racial minorities are becoming increasingly well-documented, but this new study is among the first to evaluate gender classifications.

AI systems categorise people based on what they can “see” and often use stereotypical parameters (e.g. males don’t have long hair, females don’t have facial...

Report: Companies like Amazon and Microsoft are ‘putting world at risk’ of killer AI

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A survey of major players within the industry concludes that leading tech companies like Amazon and Microsoft are putting the world ‘at risk’ of killer AI.

PAX, a Dutch NGO, ranked 50 firms based on three criteria:

If technology they’re developing could be used for killer AI.Their involvement with military projects.If they’ve committed to not being involved with military applications in the future.

Microsoft and Amazon are named among the world's ‘highest...

Google Assistant wins IQ test, but Alexa and Siri are catching up

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Google Assistant continues to lead the virtual assistant pack, but its rivals are close behind according to a new IQ study by Loup Ventures.

Loup Ventures asked each of the three main virtual assistants – Google Assistant, Alexa, and Siri – a total of 800 questions. The assistants understood almost every question, even if not all of the responses were correct/sufficient.

In terms of understanding the questions, these are the results:

Google Assistant – 100...

UK gov is among the ‘most prepared’ for AI revolution

The UK has retained its place among the most prepared governments to harness the opportunities presented by artificial intelligence.

An index published today, compiled by Oxford Insights in partnership with the International Development Research Centre (IDRC) in Canada, places the UK as Europe’s leading nation and just second on the world stage.

Margot James, Minister for Digital and the Creative Industries, said:

"I'm delighted the UK government has been...

League table shows under 5% of councils are using AI

A league table created by Transformation Network shows that under five percent of councils are using AI for their operations. Furthermore, the ‘vast majority’ have no plans to explore artificial intelligence technology in the future.

The researchers conducted their study due to the dire outlook of councils. According to the Local Government Association, councils in England face a total funding gap of £8 billion by 2025.

A survey by the Local Government Information...

Microsoft study indicates US businesses are slow to adopt AI

A Microsoft survey of business leaders from various nations has found US firms are particularly slow to adopt AI technology.

One standout result of the study is that German, British, Russian, Dutch, Swiss, and Italian business leaders are – on the whole – reporting they’re “actively implementing” AI ahead of the US.

In fact, of business leaders from the countries surveyed, only France was behind the US.

The survey did not include all countries and is...

Almost half of Europe’s AI startups have no actual AI

A new report highlights many of Europe’s AI startups appear to be cashing in on the hype and have no actual AI to speak of.

The fact you can add ‘AI’, ‘IoT’, or ‘blockchain’ to your company name/description and it will skyrocket your valuation has become something of a running joke in the industry. Shares in Long Island Iced Tea, for example, infamously shot up almost 200 percent after changing its parent company name to ‘Long Blockchain Corp.’

European...

UN: China and the US are leading the way in AI race

A report from the United Nations highlights a dominance by China and the United States in the race to artificial intelligence supremacy.

The study, by the UN World Intellectual Property Organisation (WIPO), was published on Thursday.

US tech giant IBM is leading in AI patents with 8,920 filed. Microsoft followed with 5,930.

Japan’s Toshiba has the next highest number of patents (5,223), ahead of South Korea’s Samsung (5,102), and Japan’s NEC Group...